Terms and Conditions

Welcome to Saints Of The Wild ("Site"), where you'll find some of the best natural and organic personal care products ("Saints Of The Wild" or "we" or "us"). The following Terms and Conditions and any other policies which you may find throughout our Site in connection with certain functionality or features, collectively govern usage of the Site and the products and services provided therein (collectively "Terms and Conditions").

As a natural & organic beauty shop committed to providing you with the best brands on the market, that deliver on their promises. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a back-order or a full refund. If for any reason we are unable to dispatch your order we will notify you within 2 business days. We pride ourselves on providing exceptional customer service and quality personal care products.

USE OF PRODUCTS

All of the products purchased from this website should be used in accordance with the manufacturer’s instructions, precautions and guidelines. All products we stock are safe to use in accordance with these guidelines. However, Saints Of The Wild cannot assume responsibility for any, damage, loss or injury arising from their use. For more information please refer to our Product Disclaimer. 

The advice and information contained within the Site is of a general nature and is not intended to constitute or replace professional advice for individual or specific conditions. 

We reserve the right not to accept your order in the event that we are unable to obtain authorisation for payment, that the item ordered is out of stock, the services are unavailable or that you do not meet the eligibility criteria set out, or otherwise contemplated, within the Terms and Conditions.

REFUND POLICY

Items MUST be returned in saleable condition: unopened with all packaging/hygiene seals intact. If for any reason you’re dissatisfied with your purchase and we agree to your reasoning, we will gladly offer a store credit on all products returned to us within seven days of your receipt, provided they are returned in their original packaging, in an unopened and unused condition.

Please be aware that due to Australian hygiene regulations we cannot offer a refund, replacement or exchange on items returned in non-saleable condition.

You can choose between a refund, exchange or store credit where goods are faulty or are different to the product purchased on the website. We do not accept returns on sale items.

If in the unlikely event you receive a faulty item or an item that you have not ordered please CONTACT US within 2 days of receiving your parcel. Please quote your invoice number and daytime telephone number so that we can contact you to discuss the return and issue you with a returns approval authorisation.

Saints Of The Wild is not responsible for individual reactions or irritations a product may cause, we encourage you thoroughly read the ingredients list on the product page on our website or on the products in store to ensure the ingredients are safe for you to use. Please contact our customer service team if you require further information on any product before purchase – hello@saintsofthewild.com 

Any items for return must be received in the original condition they were sent; i.e. unopened boxes, labelling and contents to be intact and in a saleable condition to Saints of the Wild.

Returns are to be received by Saints Of The Wild within 7 days of the returns approval. Any refunds will be credited to the original method of payment. Shipping costs cannot not be refunded but we may be able to cover the cost of your postage to return the item to us. 

YOUR AGREEMENT 

At the time of purchase you agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. 

COMMERCIAL USE 

This Site (and any goods or services purchased on or via the Site) is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products or services contained within, on or via this Site. You may not use this Site (and any goods or services purchased on or via the Site), or any of its Content, to further any commercial purpose, including, without limitation, any commercial activity, sales or offering for sale, advertising or advertising revenue generation activity on your own website, auction sites, group buying sites social media sites or otherwise.

BREACH AND TERMINATION

If, in our reasonable opinion, you breach any provision of these Terms and Conditions we may immediately issue a warning, temporarily suspend or permanently prevent your access to all or parts of the Site. In any event, we may terminate these Terms and Conditions (and your right to use the Site) at any time and for any reason without prior notice to you.

USE OF INFORMATION

If you are to upload or otherwise provide any information or content ("User Content") in the course of accessing or using the Site, you agree that such User Content will be available to us to use in any manner we think fit, subject to applicable provisions of any legislation including (without limitation) privacy legislation. You agree that you will not upload or otherwise provide any User Content which:

  • is unlawful, threatening, defamatory, fraudulent, intimidating, harassing, inappropriate, harmful, hateful, abusive, tortious, obscene, invasive of another's privacy, sexist, racist, violent, degrading;
  • infringes the intellectual or other proprietary interests of third parties;

  • contains spam, chain letters, pyramid and other such selling and marketing schemes, computer viruses, computer code, files or programs or other harmful components that are designed to interrupt, destroy, change or limit the functionality of the Site or any other computer software, hardware or other electronic equipment, information which in any way impinges on another user's use or enjoyment of the Site or otherwise breaches or encourages other users to breach these Terms and Conditions;

  • violates any law or regulation;

  • forges information to disguise the origin of any User Content; or

  • encourages or incites any other person to engage in any of the above behaviour.

You grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable right to exercise and use the User Content (and all intellectual property rights contained therein), in all media now known or not currently known. You also waive any moral rights or similar rights you may have or may acquire in the future in that User Content in our favour.

INDEMNITY

You indemnify us against any action, liability, claim, loss, damage, proceeding, expense (including legal costs) suffered or incurred by us, arising from, or which is directly or indirectly, relate to:

  • your breach or non-observance of any term of these Terms and Conditions;

  • any breach or inaccuracy in any of your representations or warranties; or

  • your use of the Site;

  • you use any products purchased for anything other than their intended purpose.