Shipping and Returns
Aus- $8.95 standard $12.95 express or free for purchases over $150
Intl- $25.00 or free for purchases over $150
We ship all our purchases in environmentally friendly packaging and we use Sendle for all shipments to ensure that each and every shipment is carbon neutral. Sendle invest in certified environmental causes to offset the impact of shipping.
Our shipping policy means your goods purchased will be shipped within 1-2 business days. Free shipping for purchases over $150 within Aus. For Australian domestic shipping your delivery should take a between 2- 5 business days to get to you via Sendle. Unless you have selected our Express shipping option, which means you should expect your delivery within 1-2 business days (Via AusPost). For international shipping please allow between 5-10 business days and free delivery for purchases over $150.
We use COVID-19 safe handling practices at all times and follow the NSW government recommendations throughout all business aspects. International shipping may be affected by the current pandemic, however domestic shipping should still be arriving on time.
Our returns policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with seals unbroken if applicable. To complete your return, we require a receipt or proof of purchase.
REFUNDS (IF APPLICABLE)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
SALE ITEMS (IF APPLICABLE)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. Unless the circumstances are unusual and agreed upon by Customer Service.
EXCHANGES (IF APPLICABLE)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email within 7 days of purchase date, at- email@example.com
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, please email firstname.lastname@example.org
You may be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $60, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Due to the pandemic we cannot currently guarantee that your shipment will arrive in the standard postage times listed above. Within Australia the current delays are little, if any. However overseas shipping times vary depending on which country we are shipping too.